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On 8 January 2018, the BBC broadcast an Inside Out documentary referred to as "Boots: Pharmacists under Pressure?" regarding the deaths of 3 sufferers next dispensing errors. Additionally, it featured accounts from three whistleblowers, who alleged that there were staffing issues at the organization.
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This includes a GP consultation and usage of medicines. There exists also a "SupportRoom" supplying psychological support by textual content concept or video for £forty per 30 days plus a "symptom checker" questionnaire for individuals, which is reviewed by a psychological overall health Expert.[forty one]
Boots experienced informed the BBC documentary makers that there were no additional individual deaths associated with dispensing problems since 2015. Even so, in July 2018, it absolutely was noted that an mistake experienced occurred in 2016 wherein two plenty of precisely the same medicines were dispensed and supplied to precisely the same patient, Richard Lee, who subsequently died. The error was observed at a coroner's inquest to possess contributed to his Demise.[seventy nine][80]
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